Terms of Sale

• Company: CRESCO System
• Representative: Max Faust
• Address: 59 rue de Ponthieu, Bureau 326, 75008 Paris, France
• SIREN: 103 274 452
• Email: contact@crescosystem.com

These General Terms of Sale (GTS) apply to all service agreements entered into between CRESCO System (the "Service Provider") and its professional clients (the "Client"), without restriction or reservation.

Placing an order constitutes full and unconditional acceptance of these GTS. Any general purchasing conditions of the Client shall not prevail over these GTS unless a prior written derogatory agreement has been signed by the Service Provider.

The Service Provider offers the following service categories:

• Audit: analysis of the existing operational infrastructure, identification of friction points, and recommendations
• Systems Build: design and implementation of a complete operational system (CRM, project management, automations)
• Full Infrastructure: full rebuild of the agency's systems and operational infrastructure
• Systems Partnership: monthly retainer for ongoing system maintenance, evolution, and optimisation

Each engagement is defined in a scoping document or quote signed by both parties prior to commencement.

All pricing is scoped individually per engagement, based on the complexity and scope defined during the discovery phase. No standard pricing is applied automatically.

Prices are quoted in euros (€) excluding VAT (HT). Applicable VAT is added in accordance with legislation in force at the time of invoicing.

Any accepted quote is firm and binding for the defined scope. Any request to expand scope after acceptance is subject to a written amendment and additional pricing.

The following payment conditions apply:

• Deposit: a deposit is due before any engagement begins. The amount is specified in the quote (typically 30–50% of the total).
• Balance: the remaining balance is due at the milestones defined in the scoping document or upon final delivery.
• Monthly retainer: invoiced at the beginning of each month, for the month ahead, on a contractually fixed date.

Accepted payment methods: bank transfer, Stripe (credit card).

All bank transfers must reference the corresponding invoice number. The standard payment term is 30 days from the invoice date, unless otherwise agreed in writing.

In accordance with Articles L.441-10 et seq. of the French Commercial Code, any late payment automatically triggers, without prior notice:

• Late payment penalties calculated at three times the applicable legal interest rate, applying from the day after the due date
• A fixed recovery fee of €40, as provided under Article D.441-5 of the French Commercial Code

The Service Provider reserves the right to suspend any ongoing work if a payment is not settled within 5 business days of a formal reminder.

As these agreements are concluded between professionals (B2B), the statutory 14-day right of withdrawal under consumer law does not apply.

Cancellation and early termination conditions are defined on a per-engagement basis in the scoping document or contract. Unless otherwise specified, any deposit paid remains due to the Service Provider in the event of cancellation by the Client.

Until full payment of all amounts due, CRESCO System retains full intellectual property ownership of all deliverables, creations, code, documentation, and systems produced as part of the engagement.

Upon receipt of full final payment, intellectual property ownership of all deliverables is transferred in full to the Client, without restriction on use. The Service Provider retains no rights over delivered work.

The Service Provider reserves the right to reference the engagement in its commercial portfolio, unless a specific confidentiality agreement is in place.

The Service Provider's liability is limited to the total amounts actually received for the engagement in question. The Service Provider shall not be held liable for indirect damages, loss of revenue, loss of profit, or data loss.

The Client is responsible for providing accurate and complete information necessary for delivery. Any delay attributable to the Client in providing required materials suspends the Service Provider's delivery timelines accordingly.

Neither party shall be held liable for a failure to meet its contractual obligations resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (an event that is unforeseeable, irresistible, and external to the invoking party).

The party invoking force majeure must notify the other party as soon as possible. If the impediment is temporary, obligations are suspended. If permanent, the contract is dissolved by operation of law.

In the event of a dispute relating to the performance or interpretation of these Terms, both parties agree to seek an amicable resolution before initiating any legal proceedings.

In the absence of an amicable resolution within 30 days of notification of the dispute, the courts of Paris shall have exclusive jurisdiction, even in the case of multiple defendants or third-party claims.

These Terms of Sale are governed by French law. All matters not expressly covered herein are governed by the French Civil Code and Commercial Code.